Terms of Use and Privacy

Last update: March 2026

Welcome to the Gigóia Island Portal. By using our website and scheduling services (including service via virtual assistant Gigi), you agree to the terms described below. Read carefully!

1. Portal Purpose

The Gigóia Island Portal acts as a digital tourist guide and scheduling platform. Our goal is to facilitate access to the region, promote local business, and encourage sustainable tourism.

2. Privacy and Data

We take your privacy seriously. We collect only strictly necessary information:

• Contact Data: Name and phone number may be requested by Gigi only to confirm boat schedules or venue reservations.
• Responsible Use: Your information is used exclusively for the requested service. We do not sell or share your data with third parties for advertising purposes.
• Cookies: We use basic cookies to improve website performance and anonymous traffic analysis.

3. Third-Party Establishments

The portal recommends various bars, restaurants, and inns. It is important to note:

• We do not manage the third-party establishments listed. Hours, prices, and menus are the sole responsibility of each venue.
• We are not responsible for any problems in the provision of services or quality of products offered by third parties.

4. Nautical Services

For bookings made directly through our portal:

• Intermediation: The Portal acts as a booking and agency service. We do not own vessels, we employ no crew and we do not operate tours. Every tour is run by an independent local operator, named in the booking confirmation. Our obligation is the booking itself: date, time, number of people, agreed price and passing that information on to the operator correctly.
• Operator responsibility: The vessel, the skipper, the safety equipment, the passenger limit, the route and compliance with Brazilian Navy regulations are the sole responsibility of the contracted operator. The Portal is not responsible for how the vessel is handled or for events occurring during the tour.
• Safety: Tours are subject to change due to weather conditions. Rescheduling will always be prioritized.
• Rules: The use of life jackets is mandatory when indicated, and instructions from the sailor in charge must be respected.
• Consumer rights: We only work with operators whose vessel is registered with the Port Authority (Capitania dos Portos) and whose skipper is licensed. These terms describe how responsibility is shared between portal, operator and passenger and do not remove any right granted by the Brazilian Consumer Protection Code.

5. Cancellation and refunds

These rules are shown to the customer and accepted by them before the booking is closed:

• More than 12 hours before departure: full refund of the amount paid.
• Less than 12 hours before departure: 50% refund. The operator has already held the slot and stopped selling it to someone else.
• Last-minute bookings: when the booking is made less than 12 hours before departure, the customer has 30 minutes after closing it to cancel at no cost — or until departure time, if that comes first.
• No-show: without prior notice, there is no refund. If you cannot make it, just let the team know.
• Rain or bad weather: the customer chooses between a full refund or rescheduling, at no cost.
• Cancellation by us or by the operator: full refund and priority when rescheduling.
• Rescheduling: subject to availability. Pantanal Carioca departs every 30 minutes; Ilhas Tijucas departs hourly and must be booked in advance.

6. Intellectual Property

All content on this site (text, design, mascot illustrations) is the exclusive property of the Gigóia Island Portal.